CRM Buyer Resource Center Home

home| browse| register| my research| about| get listed

Browse Directory> Business Solutions> Customer Service> Call Center Management >Save this search 1 - 25 of 42   |   <<   <   1 2  of 2    >   >>  ALL RESULTS   SOFTWARE   SERVICES AND RESELLERS   HARDWARE   RESEARCH  Customer Support Solution by: Extraview Corporation. Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions  May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Switching on the Virtual World: The Role of Fabric-Driven Services for the Virtualized Environment by Cisco Systems, Inc  October 2008 - (Free Research) Virtualization in the data center is widely accepted and deployments are growing at a fast clip, the advantages of virtualizing servers, networks and storage are compelling: consolidating and utilizing resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER ExtraView IT HelpDesk by Extraview Corporation.  ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT Customer Support solution by Extraview Corporation.  ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT Keeping Your Workforce Connected by Cisco Systems, Inc  March 2008 - (Free Research) Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. In this whitepaper learn how IP (Internet Protocol) communications and Virtual Private Networks (VPNs) can help your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Intelligent Call Handling - Optio Improves Customer Responsiveness by Cisco Systems, Inc  February 2008 - (Free Research) Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST Best Practices for Remote Support and Services by Citrix Online-GotoAssist  July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software.  September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Winning Strategies for Customer Responsiveness - An Article from IQ Magazine by Cisco Systems, Inc  February 2008 - (Free Research) A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE The Guru - Episode One: What's beyond Right Now? by Cisco Systems, Inc  February 2008 - (Free Research) A new switch? Another new server? Four more contact center agents? The challenges facing a growing business seem unlimited. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST Automated Disaster Recovery with VMware SRM and Dell EqualLogic iSCSI SANs by Dell, Inc  September 2008 - (Free Research) Dell EqualLogic™ PS Series arrays and VMware® Site Recovery Manager (SRM) software provide integrated, cost-effective, automated site recovery and testing for enterprise data centers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER How Empowering Customer-facing Employees Leads to Extraordinary Results: Empowerment as a Growth Strategy by Oracle Corporation.  August 2008 - (Free Research) Discover why empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Implementing a Telecommuting Program by Avaya, Inc  June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Go Green and Increase Profitability with Virtual Contact Centers by Avaya, Inc  June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT Extraordinary Customer Service by Avaya, Inc  June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Roadmap for Implementing a Multi-Site IP Contact Center by Avaya, Inc  May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya, Inc  July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Case Study: Children’s Memorial Hospital by ABS Associates Inc.  July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates Inc.  February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex  August 2008 - (Free Research) This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Real-Time Field Force Optimization: Dynamic Scheduling & Dispatch as SLM Best Practice by Astea International Inc. (E-mail this company) September 2005 - (Free Research) This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch by Astea International Inc. (E-mail this company) August 2005 - (Free Research) The IT Equipment Service market is riddled with complexity, plagued by competition & challenged by shrinking margins. This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition & shrinking profit margins in the IT Services Industry (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT 5 Ways to Improve Customer Service in a Down Economy by OpenSpan  August 2008 - (Free Research) In today’s “do more with less” environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The Webinar highlights 5 ways to improve the customer experience in a highly cost effective manner. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST 1 - 25 of 42   |   <<   <   1 2  of 2    >   >>

The CRM Buyer IT Resource Center is a part of the KnowledgeStorm Network. Solution & Research Index Recent Searches 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 KnowledgeStorm is brought to you by TechTarget, the most targeted IT media. Copyright © 2008 KnowledgeStorm and TechTarget. All rights reserved. Privacy Statement - Terms of Use

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines. TechTarget Corporate Web Site  |  Media Kits  |  Reprints