February 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
July 2007 - (Free Research) Read how GED Integrated Solutions went through the process of identifying
and implementing metrics to drive its business process improvement program in
2002 and has since learned many important lessons in how to track and leverage
business metrics to improve operational performance.
March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.
October 2008 - (Free Research) Check out this paper to learn how with a next-generation data center based on the HP Adaptive Infrastructure and Oracle Grid Computing, you can meet your availability and your agility goals.
June 2009 - (Free Research) This presentation session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth.
March 2009 - (Free Research) This white paper discusses how metrics increase visibility and sharpen decision making to ensure excellent customer service, rising revenue and growth.
May 2009 - (Free Research) Speed up application performance, simplify your datacenter, and see cost and energy savings with Sun's Open Network System for MySQL — integrating and optimizing compute technologies and featuring the Intel Xeon Processor 5500 Series with new Flash-ready options.
June 2009 - (Free Research) Corporate sourcing and procurement organizations should always look for opportunities to introduce efficiencies, reduce costs, as well as negotiate desirable terms with vendors and suppliers. In this paper, we look at the business drivers and organizational objectives of a spend analysis program.
June 2008 - (Free Research) In June 2008, CFO Research Services conducted a research program among senior finance executives in the United States, Europe, Asia, and Australia. The research looked at what kinds of alliances companies are forming and how finance sees itself working with internal and external partners to establish and assess successful alliances.
April 2009 - (Free Research) Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.
March 2009 - (Free Research) Does your current backup solution protect you from the following scenarios with a single product? Read on to discover the 10 things to consider when protecting your Exchange server.
April 2007 - (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
December 2008 - (Free Research) This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
December 2008 - (Free Research) This SearchStorage Tech Report examines the use of solid-state drive (SSD) technology in the high-performance storage tier to help storage professionals understand and make better decisions regarding their storage infrastructure.
April 2009 - (Free Research) This research brief examines the new release of the BMC Performance Assurance for Mainframes product. We assess its overall significance and describe the reaction of two early users.
June 2008 - (Free Research) Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business's success criteria..
May 2009 - (Free Research) Degradation in SQL Server performance has a noticeable and immediate impact on business productivity. Database administrators need to proactively manage their SQL Server environment by identifying and fixing issues before end users are impacted.
February 2009 - (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market.
April 2009 - (Free Research) Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
April 2009 - (Free Research) This book contains general information about improving performance for DB2 on
z/OS and specific information about how BMC products help improve performance.
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