Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.
March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
November 2008 - (Free Research) Midsize Business Communications for Dummies explores the unique challenges faced by midsize businesses and how intelligent communications can improve interactions across employees, suppliers and customers.
June 2008 - (Free Research) Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit.
June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
September 2008 - (Free Research) In this podcast, expert Jasmine Noel of Ptak Noel & Associates explains IT automation's relationship to the sources of provisioning and change activities and why the "write a script" approach no longer works.
July 1967 - (Free Research) In this webcast expert Jasmine Noel of Ptak Noel & Associates explains IT automation's relationship to the sources of provisioning and change activities and why the "write a script" approach no longer works.
April 2008 - (Free Research) This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci…
Realtime STP is the leading solution for new business processing and expert underwriting decisioning for life and health carriers ready to adopt STP. It is a web-based end-to-end solution capable of fulfilling the promise of straight through processing—delivering a policy from application to issue in one customer interaction.
February 2008 - (Free Research) Customer-centric growth strategies are being developed and implemented by enterprises around the world with a goal to deepen relationships with customers and emphasize long-term satisfaction over short-term sales conversions.
September 2008 - (Free Research) Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
June 2008 - (Free Research) How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.
RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.
September 2008 - (Free Research) In this webcast, learn about intelligent e-purchasing technology that integrates with SAP solutions to automate the entire process.
BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.
August 2008 - (Free Research) Remote access and virtualization on the smartphone is a secure and efficient way to provide the mobile workforce access to robust applications and desktop features.
March 2008 - (Free Research) Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results.
July 2008 - (Free Research) This white paper examines the control plane strategy, interoperability success and networking dividends delivered by Ciena's CoreDirector intelligent networks.
October 2008 - (Free Research) This paper explores the various ways that today’s organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.
Acopia ARX devices introduce intelligent file virtualization into the file storage infrastructure, eliminating the disruption and automating many storage management tasks. The result is a dramatic improvement in efficiency.
September 2008 - (Free Research) An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business. It also lends itself to a fairly direct ROI.
