September 2008 - (Free Research) Interoperability is a crucial topic that many IT professionals face in day-to-day environments specifically with Windows, Linux and UNIX. This demonstrated product is the ideal solution.
As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.
November 2008 - (Free Research) Read this case study to learn how Argo Turboserve Corporation implemented Microsoft Dynamics software to produce significant cost savings.
September 2008 - (Free Research) In this case study learn how a CME/Chicago Board of Trade Company, ensured 24x7 availability and optimal performance of business-critical Globex trading system with HP Integrity NonStop Platform.
July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
March 2008 - (Free Research) Learn how one company is able to keep track of everything that workers need to know using maintenance management software, from scheduling preventative maintenance down to tracking call-backs on equipment.
March 2008 - (Free Research) Learn how the company that manages the Seahawks complex uses a CMMS system that covers all aspects of facilities management, from cleaning to repairs to preventive maintenance.
March 2008 - (Free Research) Wireless devices can allow small market businesses to respond faster, provide better service and ensure availability. Read this case study to learn how one small-business leveraged the BlackBerry technical support service to improve business processes.
April 2008 - (Free Research) This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.
June 2008 - (Free Research) The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup.
November 2008 - (Free Research) In this webcast, our expert will present a short case study focusing on what exactly can accomplished using BPM in your enterprise, including goals, ROI and results.
January 2008 - (Free Research) This case study shows you how to create a centralized security management console and flexibly customize, deploy and manage appropriate host-based intrusion protection across multiple tiers of your company's applications.
February 2008 - (Free Research) In this case study, learn how one company automated company expense reporting, saving thousands of dollars a year and accelerating the review and approval process.
August 2008 - (Free Research) This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.
September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
September 2008 - (Free Research) This case study covers two important dynamics: a 4,000-person migration from GroupWise to Exchange and use of a new, managed soft appliance model.
ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.
September 2008 - (Free Research) This case study examines the how's and why's Avis Germany selected a metrix42 solution to fully centralize all their IT infrastructure management.
November 2008 - (Free Research) This study details the business benefits of using Topobase within utilities, and it also outlines industry trends that drive utilities toward integrated information management platforms like Topobase.
August 2008 - (Free Research) This report is a must-read for companies struggling to back up their virtualized server environments. Learn how SEPATON has its sights set on solving the backup challenges of virtual server implementations—in particular, VMware environments—with VTL.
September 2008 - (Free Research) Download ScaleOut Software's products free for a 30 day period. ScaleOut StateServer enables organizations to deliver scalable performance and high availability for Java Web and grid computing applications running on Linux or Solaris.
