October 2008 - (Free Research) This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives.
ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.
August 2008 - (Free Research) Watch this demo and learn about Bsafe’s Enterprise Security Manager. It is an integrated software package providing protection, systems management and auditing that has been designed to achieve compliance with Sarbanes-Oxley, and other regulations.
July 2008 - (Free Research) This white paper examines the control plane strategy, interoperability success and networking dividends delivered by Ciena's CoreDirector intelligent networks.
October 2008 - (Free Research) This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.
September 2008 - (Free Research) Vesta implemented Tripwire® Enterprise as it continuously monitors IT infrastructure for all unauthorized change to help maintain known, trusted, and compliant system environments ensuring audit requirements are met.
Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire application infrastructure to the true root-cause of a problem.
September 2008 - (Free Research) Today's businesses must operate in a drastically changing environment. Forrester found most companies are not well equipped to reorient IT as a critical driver of top line success. This report showcases the results of an April 2007 Forrester survey.
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability.
March 2008 - (Free Research) If you want to see bottom line results then reinvigorate by optimizing information assets and business processes across your enterprise.
Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.
August 2008 - (Free Research) This whitepaper explores the Internet phenomenon known as “Web 2.0” that is reshaping the Internet and helping marketers. Also discussed are five techniques for staying competitive and achieving high returns in a Web 2.0 world.
June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.
June 2008 - (Free Research) Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates.
December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.
Akamai Dynamic Site Solutions ensure high performance and reliability of dynamically-rendered, personalized Web sites within the CPG Industry. The solutions provide a optimized user experience encouraging consumers to browse and buy.
July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.
February 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.
