AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.
Three applications combined around a core of Shop Floor Data Collection - Labor Management, Machine Tracking (OEE) and Paperless Dispatch -creates a new category called Shop Floor Execution(SFX).It is a subset of “Collaborative Manufacturing Execution”.
October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.
November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.
November 2008 - (Free Research) Zenith Infotech, along with A-Server, has the industry’s first comprehensive solution suite to bring the power of cloud computing to you and your customers: Data center in the rack, Box Office and Data Center-as-a-Service(Daa$).
October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.
November 2008 - (Free Research) This expert Q&A podcast features Judith Hurwitz, who has been a thought leader in technology research and strategy consulting for more than 20 years. She explores automation drivers and benefits, and pre-requisites to deploying this technology.
July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
September 2008 - (Free Research) The beliefs that IMS architecture is nearly identical to SOA within the enterprise application development market are not without merit. Read this paper to learn the key differences.
September 2008 - (Free Research) Server virtualization is being added to IT shops at a booming rate because IT has seen the benefits: improved utilization rates, reduced CapEx and improvements in flexibility. In this report, The Taneja Group explains it in detail.
November 2008 - (Free Research) Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.
September 2008 - (Free Research) Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
October 2008 - (Free Research) This case study explains how Quantum DXi3500 Saves Virtual Iron Time & Money with 95% Reduction in Backup Volume and Saving $12,000 annually on tape media costs.
July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.
Capable of meeting even the most complex factory requirements, the Shop Activity module allows you to collect labor, scrap, quality, and status data with minimal Operator effort. Realtime updates available to a variety of ERP/MRP system.
August 2008 - (Free Research) This white paper talks about video conferencing in today’s communication environment, and gives an overview of RADVISION’s solutions that will help to improve your company’s productivity and save money.
June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.
