October 2008 - (Free Research) This paper explores the various ways that today’s organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.
December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.
November 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster.
CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters.
Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.
November 2008 - (Free Research) Identity management software has proven itself in terms of functionality, cost savings, user experience and security. PingFederate is a software solution installed on-premise and PingConnect is an on-demand managed service.
September 2008 - (Free Research) Hear two experts unveil how to increase the value of SaaS with rapid CRM and ERP integration, including a real-life success story.
May 2007 - (Free Research) This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and identifies the capabilities – contained in an effective synchronized content development platform – that mitigate the risks and maximize the opportunities for valuable returns on CRM investments and competitive advantage.
August 2008 - (Free Research) Scribe makes it extremely easy for you to integrate to and migrate from virtually any business application with Microsoft Dynamics CRM by providing a full set of essential building blocks - with no need for you to write a single line of code.
October 2008 - (Free Research) This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
September 2008 - (Free Research) This paper explains, CRM is first and foremost a strategy, and CRM technology enables and supports this unique business strategy--not the other way around.
September 2008 - (Free Research) This paper outlines the technology building blocks that will enable you to create an information-rich environment that empowers your workforce to perform at its peak and use data to its fullest--without having to become IT experts.
September 2008 - (Free Research) In this paper, you will learn about the different categories of customization and the role a flexible architecture plays in being able to customize with ease, as well as flexibility’s importance in deploying, upgrading, and integrating your CRM system.
September 2008 - (Free Research) CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.
September 2008 - (Free Research) This white paper explains how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, increase productivity, contributing revenues.
September 2008 - (Free Research) This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.
September 2008 - (Free Research) This white paper explains how organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base, get insight into new areas of opportunity, and do more with less.
September 2008 - (Free Research) This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster.
September 2008 - (Free Research) This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.
April 2008 - (Free Research) This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform.
Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.
IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.
June 2008 - (Free Research) Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.
