May 2008 - (Free Research) Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.
February 2009 - (Free Research) When researchers from the University of Windsor needed a mobile strategy for conducting a National Child Seat Safety Survey across Canada, they turned to a Blackberry to help gather the data and accurately download the it automatically to an analytical database.
April 2009 - (Free Research) Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
June 2009 - (Free Research) In this expert podcast W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.
January 2009 - (Free Research) In this white paper, we describe the current environmental challenges which confront business and IT leaders and offer EnergyWise as an important innovative technology to consider as part of their overall sustainability initiative.
March 2009 - (Free Research) Whether the economy is doing well or not, business leaders are always looking for the technological edge to bump up productivity and get more out of their workers. But new innovations always introduce new risks. The hallmark of a good C-level executive is the ability to balance the benefit of innovation with solid risk mitigation.
June 2009 - (Free Research) According to industry statistics, the majority of a typical company's data doesn't reside on data center storage -- it lives on the "edge." The edge may be desktop PCs, laptops or even smart phones and PDAs. In this transcript, W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.
June 2009 - (Free Research) According to industry statistics, the majority of a typical company's data doesn't reside on data center storage -- it lives on the "edge." The edge may be desktop PCs, laptops or even smart phones and PDAs. In this videocast W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.
August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.
February 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.
May 2009 - (Free Research) Check out this TowerGroup report to review a forecast for consumer mobile banking between 2008 and 2013. It also provides a call to action for banks and vendors seeking market leadership in the fastest-growing delivery channel.
December 2007 - (Free Research) The recent increase of mobile data usage and emergence of new applications such as MMOG (Multimedia Online Gaming), mobile TV, Web 2.0, streaming contents have motivated the 3rd Generation Partnership Project (3GPP) to work on the Long-Term Evolution (LTE).
December 2007 - (Free Research) LTE is the next generation mobile broadband network from the 3GPP standards group (GSM/UMTS/HSPA). This paper will look at what is driving the development of LTE, how this will impact future LTE subscriber experiences, and ultimately how it will help drive operators businesses.
December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
February 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.
February 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
September 2008 - (Free Research) This paper explores how the right mobile CRM application, one designed with the sales staff in mind, can lead to greater sales productivity, reduced costs, shortened sales cycles and increased revenue.
May 2009 - (Free Research) This video discusses the iAnywhere Mobile Office application for the iPhone, along with how easy it is to use, including a demo of the encryption, inbox and calendar features. Watch this video today to learn about the benefits and features of the iAnywhere Mobile Office application today.
February 2009 - (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market.
March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.
February 2009 - (Free Research) Read this paper to find out how Zenprise MobileManager uses automation to help improve end user support quality without increasing staff or IT spending to keep up with the exponential growth of mobile email usage across enterprise organizations.
February 2009 - (Free Research) This paper explains various ways unified communications solutions have proven their ability to help organizations solve various problems like, enabling them to transform their business, streamline business processes and reduce costs.
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